What the playbook handles
Every call a busy restaurant gets — handled to completion.
R
Reservations
Party size, date, time and seating preference taken conversationally and written straight to your book — never a missed table because the line was busy.
W
Waitlist & callbacks
Quotes wait times, adds guests to the list, and calls or texts them back the moment a table opens.
M
Menu & hours FAQs
Dietary questions, hours, parking, private-dining — answered accurately from your own info, so staff stay on the floor.
A
After-hours
The calls that used to hit voicemail at 9pm become booked covers by morning — captured while you were closed.
The cost of a busy line
The average restaurant misses 1 in 3 calls at peak.
33%
of calls missed at peak
~$85
lost per missed call
58%
of reservations start on the phone
Industry data, illustrative of a typical single-location operator.
Writes reservations to
Your POS·Reservation book·Waitlist·CRM·SMS confirmations