Notes from the line.
Field notes on voice AI, the economics of the phone, and building software that finishes the call — from the team behind GabbyVox.
What Home Depot’s 50-store pilot proves about voice AI
The world’s largest home-improvement retailer swapped phone menus for a voice agent that catches why you’re calling in ten seconds — and got customers to a resolution four times faster. The lesson scales down, too.
Why the phone is still your most profitable channel
Chat widgets and web forms get the attention. But for local business, the highest-intent customer is still the one who picks up the phone — and most of them never get through.
The real cost of a missed call — and how to measure it
A simple framework for turning your missed-call rate into dollars, using numbers you already have on hand.
Live in days, not quarters: what onboarding really looks like
Forward a number, set your hours, run a few test calls. Here is the whole thing, start to finish.
Designing a voice regulars actually trust
Latency, turn-taking, memory, and tone — the small decisions that make an AI call feel human.